At CuddleBeanzzz, we are committed to providing our customers with high-quality products and ensuring a smooth shopping experience. If you receive a damaged or defective item, we will work with you to resolve the issue quickly and efficiently. Please review our Return and Refund Policy below:
We want to ensure your satisfaction, and if your plush arrives damaged or defective, we will provide you with a resolution. You are eligible for a refund or replacement under the following conditions:
Damaged or Defective Items: If your plush is damaged or defective upon arrival, please notify us within 7 days from receiving your order.
To initiate the refund or replacement process, please contact our customer support team at contact.cuddlebeans@gmail.com and provide the following details:
Order Number
Description of the Issue (e.g., broken, damaged, defective)
Supporting Evidence (e.g., photos or videos showing the damage or defect)
Tracking Number (if applicable)
Once we receive and review your request, we will offer the following options:
Refund: We will issue a full refund to your original payment method, including the cost of the item and any applicable shipping fees.
Replacement: If you prefer, we can send you a replacement item at no additional charge.
Please note that we do not accept returns and will not offer refunds or replacements for the following:
Products that were not purchased directly from our store.
Products that are no longer in their original condition or have been used in any way.
Once we have confirmed the issue and reviewed the provided evidence, we will proceed with your refund or replacement. No returns are required for this process.
If you have any questions or need further assistance with refunds or replacements, feel free to reach out to our customer support team at contact.cuddlebeans@gmail.com. We are happy to assist you and ensure you are completely satisfied with your purchase.
Thank you for choosing CuddleBeanzzz! Your satisfaction is our priority.
