Orders typically take 2–7 business days to process and 7–15 business days to ship. However, total delivery time may range from 15 to 30+ days, depending on your location and shipping conditions. You’ll receive a tracking link via email once your order ships.
Yes, we ship worldwide. Please note that international orders may take longer due to customs and transit delays.
Possibly. Some countries charge import duties or taxes upon delivery. These fees are not included in our prices and must be paid by the customer, if applicable. Unfortunately, we can’t predict or control whether this will apply.
All sales are final, and we do not accept returns or cancellations. However, if your item arrives damaged or defective, please contact us within 7 days of delivery, and we’ll be happy to issue a refund or replacement.
We rely on the shipping address provided at checkout and cannot make changes once an order is in transit. If your order is marked as delivered by the carrier but you didn’t receive it, we unfortunately cannot offer refunds for these cases. Please double-check your address and track your package carefully.
We can only make changes before your order has been processed. If you made a mistake, contact us immediately. Once your order is in processing or shipped, we can’t update your address.
You can contact us through our Contact Form or email us directly at contact.cuddlebeans@gmail.com. We’ll get back to you as soon as possible!
At this time, we do not offer gift wrapping or custom notes, but we’re working on it for the future!
We currently use the default packaging provided by our suppliers, which is typically minimalistic and protective. This helps us keep costs low and pass the savings on to you—without compromising the quality of the plushie itself. We know how important presentation can be, and we’re actively working on offering nicer, branded packaging options in the near future. Stay tuned!
